TAREK ABOUZAID
Al Dhafra Region, Abu Dhabi
Experienced CAFM Administrator and Help Desk Specialist with comprehensive expertise in CAFM/CMMS systems including SEHA FM (Auberon Technology), IBM Maximo, Archibus, Concept Evolution, and SAP PM.
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Al Dhafra Region, Abu Dhabi
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FM Administrator with strong experience in CAFM/CMMS systems (SEHA FM – Auberon Technology). Skilled in asset management, SLA monitoring, preventive and corrective maintenance, automation, and reporting. Strong ability to support operations, ensure compliance, and deliver accurate data-driven insights.
Target Roles
CAFM Admin • CMMS Analyst • Help Desk (FM) • Facilities Data & Reporting
Resume
Mar 2024 – Present
CAFM / FM Admin
Al Mazroui Supplies Contracts & Maintenance Company LLC – Liwa Hospital, Abu Dhabi, UAE
- Manage CAFM/CMMS system (SEHA FM – Auberon Technology) for asset registration and maintenance.
- Assign, monitor, and close work orders with supervisors and technicians.
- Track SLA performance and produce KPI reports.
- Maintain accurate asset and maintenance data across multiple sites.
- Provide system support and training to users.
- Build Excel/Power BI dashboards for PPM and SLA compliance.
- Ensure compliance with contractual, HSE, and quality standards.
Jan 2023 – Mar 2024
Help Desk & CAFM Operator
Liwa Hospital – Abu Dhabi Health Services Company (SEHA)
- Operated SEHA CMMS for service requests, complaints, and asset tracking.
- Monitored work order lifecycle and SLA compliance.
- Provided first-line CMMS support for supervisors and technicians.
- Prepared daily and weekly management reports.
- Acted as the first point of contact for maintenance service requests via phone, handling calls as a maintenance service representative and ensuring proper logging into the system.
Technical Skills
Core CAFM
Asset Register
PPM Scheduling
WO Lifecycle
SLA Governance
Escalation Matrix
Backlog Hygiene
Data Audit
CAFM/CMMS
SEHA FM (Auberon Technology)
Archibus
SAP PM
Quick onboarding to other CMMS
Reporting & Data
Excel (Advanced, Power Query, Pivot Tables, VLOOKUP)
Power BI
Google Data Studio
Standardized CSV templates
Helpdesk & Collaboration
Ticketing systems
SLA escalations
Outlook (shared mailbox)
SharePoint
Microsoft Teams (templates, versioning)
HRMS basics (timesheets, leave workflows)
Automation
Python (Playwright, Selenium, Pandas)
Google Apps Script
Education
BSc in Computer & Management Information Systems
Higher Institute of Computers & IT, Tanta, Egypt | 2012
Languages
- Arabic: Native
- English: Professional Proficiency
Professional Certifications
2023
CAFM/CMMS Systems Training
SEHA FM – Auberon Technology
Comprehensive training on SEHA FM system administration, work order management, and asset tracking.
2022
Preventive Maintenance & Facilities Operations
Professional Development Program
Advanced certification in preventive maintenance strategies and facilities management best practices.
2021
Python for Automation Projects
Self-Directed Learning & Implementation
Completed comprehensive Python automation training with focus on data processing and web scraping.
Key Achievements
SLA Compliance Improvement
Improved SLA compliance from 85% to 98% through systematic process optimization and automated monitoring systems.
Cost Reduction
Reduced maintenance costs by 30% through implementation of predictive maintenance strategies and efficient resource allocation.
Team Training
Successfully trained 50+ technicians and supervisors on CAFM system usage, resulting in 40% reduction in system-related errors.
Process Automation
Automated 80% of routine reporting tasks using Python scripts, saving 20+ hours per week of manual work.
Key Projects
FixFlowBot (Telegram-based CMMS Alternative)
Built and deployed a comprehensive reporting system integrated with Google Sheets & Drive. Features automated work order tracking, maintenance scheduling, and real-time notifications.
Python
Telegram Bot API
Google Sheets API
Google Drive API
CAFM Data Automation Suite
Developed Python scripts for automated data processing, SLA monitoring, and KPI report generation. Reduced manual work by 80% and improved data accuracy.
Python
Pandas
Selenium
Excel Automation
Personal & Contact
Date of Birth: 13 March 1991
Nationality: Egyptian
Location: Al Dhafra Region, Abu Dhabi, UAE
