Tarek Abouzaid
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3+ years in FM operations across healthcare and facilities sectors. Specialized in CAFM/CMMS (SEHA FM, MRI Software), SLA monitoring, Power BI dashboards, and Python-driven process automation.
About
CAFM Administrator with 3+ years of experience managing FM operations in healthcare and facilities management sectors across the UAE. Specialized in CAFM/CMMS systems (SEHA FM, MRI Software), SLA monitoring, asset management, and operational reporting. Proven ability to drive efficiency through Python automation, Power BI dashboards, and data-driven process improvement. Combines technical depth with hands-on FM knowledge to deliver accurate, audit-ready data and support contract compliance.
Core Value & Impact
- Transformed raw CAFM data into actionable insights through Power BI dashboards and structured KPI reports.
- Automated repetitive FM workflows using Python, cutting manual effort and minimizing reporting errors.
- Improved SLA compliance by identifying bottlenecks early and standardizing follow-up processes.
- Managed full work order lifecycle across healthcare and FM environments — from logging to closure.
- Delivered audit-ready documentation and consistent data quality across multiple facilities.
Experience
- Manage MRI Software CAFM system for work order lifecycle, asset tracking, and service delivery across multiple facilities sites.
- Create and follow up on Purchase Requisitions (PR) in SAP for maintenance works, coordinating with subcontractors to ensure timely completion.
- Monitor inventory levels and raise Material PRs to ensure spare parts availability; update records for consumed fire system components.
- Prepare operational reports and management presentations to track performance KPIs and support client satisfaction.
- Manage team attendance, leave requests, and bank cards through Leave Planner and approved HR systems.
- Support delivery of integrated Hard & Soft Services in line with contractual requirements and quality standards.
- Managed SEHA FM (Auberon Technology) CAFM/CMMS for asset registration and maintenance activities across Liwa Hospital.
- Assigned, monitored, and closed work orders with supervisors and technicians, ensuring accurate data entry and timely site feedback.
- Tracked SLA performance and produced KPI reports highlighting breaches, trends, and backlog risks for management review.
- Maintained accurate asset and maintenance data across multiple sites, including equipment hierarchies, locations, and PPM templates.
- Provided system support and training to engineers, supervisors, and technicians to standardize usage and reduce errors.
- Built Excel and Power BI dashboards for PPM completion, SLA compliance, and RM complaint analysis to support decision-making.
- Ensured CAFM records and documentation remained audit-ready in line with contractual, HSE, and quality standards.
Used data analysis to identify SLA gaps and improve reporting visibility for management.
Automated reporting processes, reducing manual workload and improving data accuracy across sites.
- Operated SEHA CMMS for service requests, complaints, and asset tracking across multiple hospital departments.
- Monitored work order lifecycle and SLA compliance, following up with supervisors and technicians on overdue tasks.
- Provided first-line CMMS support for supervisors and technicians, resolving basic issues and escalating technical problems when needed.
- Prepared daily and weekly management reports covering open, in-progress, and completed tasks including SLA performance.
- Served as first point of contact for maintenance service requests via phone, ensuring proper logging and classification in the system.
Improved tracking of work order status and response time through structured follow-up processes.
Supported smooth operation of maintenance request workflow across multiple hospital departments.
Technical Skills
Education
Languages
- Arabic: Native
- English: Professional Proficiency
Professional Certifications
- CAFM/CMMS Systems Training – SEHA FM (Auberon Technology)
- Preventive Maintenance & Facilities Operations
- Python for Automation Projects
Key Achievements
Identified SLA gaps through data analysis and improved reporting visibility, enabling management to act on trends and bottlenecks early.
Automated reporting processes using Python, reducing manual workload and improving data accuracy across multiple facility sites.
Delivered audit-ready CAFM documentation and consistent data quality aligned with contractual, HSE, and quality standards.
Trained engineers, supervisors, and technicians on CAFM system usage to standardize workflows and reduce system-related errors.
Key Projects
Telegram-based system to log and manage maintenance complaints from mobile users. Integrated with Google Sheets for real-time tracking with role-based workflow (admin, technician, coordinator). Enables automated daily and weekly reporting; designed for multi-tenant use across different facilities.
Built automation scripts to extract work orders and asset data from CAFM portals automatically. Automated bulk task updates, PPM/RM report extraction, and Excel dashboard preparation. Reduced manual data entry and improved reporting efficiency across FM workflows.
Designed backend logic using PHP and SQLite for tracking user activities and operational data records. Built admin interfaces to manage users, sessions, and data with automated tracking to reduce manual effort.
Personal & Contact
Date of Birth: 13 March 1991
Nationality: Egyptian
Location: Al Dhafra Region, Abu Dhabi, UAE